Our packaging is done with care to insure that your order is received in good condition. For shipment via UPS or common carrier, please note the discrepancy, damage, etc., on the freight bill and immediately file proper claim with delivering carrier. Damage and shortage of packages is the responsibility of the delivering carrier.
No merchandise may be returned to us without prior authorization . All returns must have a REW (Return Authorization) number or they will NOT be accepted. Please call or email us for a REW number. We will accept, after permission has been given, merchandise that may appear to be defective or merchandise shipped in error. Shipping cost will be credited only in those instances where the return is a result of our error. Special orders, materials made to order including remanufactured drives and powerheads, items cut to length, etc., cannot be cancelled and are NOT RETURNABLE. New and restockable merchandise without price marking and in its ORIGINAL PACKAGING may be returned within 30 days of purchase with prior authorization. Upon receipt at our warehouse, returned parts are evaluated to determine if they are eligible for credit. All returns are subject to a minimum 25% restocking fee. Merchandise CANNOT be returned for any reason after 30 days . There are ABSOLUTELY NO RETURNS on electrical or electronic items including ignition components. Credits for returned merchandise are processed on a bi-monthly basis, so please allow at least one full billing cycle for the credit to appear on your credit card statement.
As a seller of marine equipment, we purchase from several hundred manufacturers and distribute their products throughout our marketing area. Most of these manufacturers have a warranty for their product line, a copy of which is available upon request. We do not offer warranties, expressed or implied, other than what is offered by the manufacturers. Marine Parts USA, Inc does not assume responsibility or liability for the workmanship or use of products purchased from our manufacturing suppliers. However, as a courtesy to our customers, we will accept for return any products sold by our company that may appear defective. Acceptance of any such products by Marine Parts USA, Inc does not constitute an admission of liability nor validity to a claim but is done solely to assist customer and manufacturer. Products that are accepted under the above conditions are either returned to the manufacturer or held for their agent to inspect for any warranty consideration.